Retail Security Services

Retail Security Services Retail centers and shops present a wide range of safety and security concerns. Retail security officers are often required to handle to a variety of situations, from criminal activity to lost children. They must be capable of effective interaction with local law enforcement agencies, the public and retail tenants. At Twin City Security, we provide only the best personnel to protect your retail location. We ensure that every office is fully trained for your location and capable of responding to any given safety and security situation at your location. We create your retail security services with your exact needs in mind; everything is fully customized, from regular duties to officers' uniforms.

Our mission in retail security is to represent store management in a positive manner, protect from losses, and serve the public.

Loss Prevention

One main security concern in retail is that of loss prevention; theft, vandalism, and trespassing all pose a risk of property damage or loss. Our retail security services are designed to prevent loss or damage due to:

  • Theft and pick pocketing

  • Vandalism and graffiti

  • Trespassing and vagrants

  • Safety hazards such a spilled liquids

Relationship with Tenants and Management

Our retail security officers provide ancillary services to retail management as Good Will Ambassadors. At Twin City Security, we understand that you're trying to make money, and return visits are crucial to this end. Our retail security services are designed to support this objective by using:

  • Courtesy

  • Common sense

  • Tact

  • Diplomacy

  • Extensive knowledge of site

We recognize every individual as our customer, from shoppers to tenants to management. Our mission is to represent, serve, and protect.

Public Relations

Our officers partner with retail management, projecting a positive overall image and providing a safe and helpful environment customers will want to return to. A staple part of our retail security services involves rendering assistance wherever and however it is needed, such as:

  • Giving directions

  • Assisting in special circumstances (ie, lost child)

  • Politely correcting discrepancies

  • Being pro-active

  • Directing media to appropriate person(s)

Law Enforcement Relations

At Twin City Security, we understand that local law enforcement are not our competitors, but our partners. We develop positive relationships with local police to cooperate and assist in whatever way necessary. We understand the extent or our legal authority and that of local law enforcement. When appropriate, we handle safety and security issues in-house and refer to police and emergency contacts as necessary.

Special Issues

Retail locations have unique circumstances or environments to consider. We take every concern of retail management into account and offer fully customized retail security services to meet those needs. We handle a variety of special issues including:

  • Juvenile Gangs, graffiti

  • Senior citizens and disabled or physically challenged persons

  • Vagrants and Homeless

  • Inoperable elevators, escalators, stairways

  • Catastrophic situations

  • Parking lots/garages

    • Crime

    • Vandalism

    • Speeding

    • Potholes

    • Lighting and Visibility

    • Access control

    • Valet parking

    • Money Collection, Transport, Storage


  • CCTV and Alarms

  • Components

    • Television Camera

    • PTZ lens

    • Manual controls

    • Mounting equipment

  • Camera Operation

  • Control Room

    • Access

    • Staffing