Mall Security Services

Mall Security Services Shopping malls are America's new "Main Streets", and they present a wide range of safety and security concerns. Mall security officers are required to respond to a variety of situations, from lost children to criminal activity. They must effectively interact with the public, with mall tenants and management, and with local law enforcement. We ensure that our officers are equipped and qualified to handle any safety and security situation that may arise in a shopping mall. Our mall security services are designed with the needs of your facility and location in mind; everything from uniform to daily duties can be fully customized.

Our mission in mall security is to represent mall management in a positive manner, protect from losses, and serve the public.

Loss Prevention

One main security concern in shopping malls is that of loss prevention; theft, vandalism, and trespassing all pose a risk or property damage or loss to mall management and tenants. Our mall security services are designed to prevent loss or damage due to:

  • Theft and pick pocketing

  • Vandalism and graffiti

  • Trespassing and vagrants

  • Safety hazards (spilled liquids, unsafe promotional displays)

Relationship with Mall Tenants

Our mall security officers provide ancillary services to mall tenants as Good Will Ambassadors. At Twin City Security, we understand that mall tenants are trying to make money, and return visits are crucial to this goal. Our mall security services are designed to support this objective by using:

  • Courtesy

  • Common sense

  • Tact

  • Diplomacy

  • Extensive knowledge of site

We recognize every individual as our customer, from shoppers to mall tenants to mall management. Our mission is to represent, serve, and protect.

Public Relations

Our officers partner with mall management, projecting a positive overall image and providing a safe and helpful environment customers will want to return to. A staple part of our mall security services is rendering assistance wherever and however it is needed, such as:

  • Giving directions

  • Enforcing all rules and regulations

  • Assisting in special circumstances (lost children, vehicle lock-outs)

  • Politely correcting discrepancies

  • Being pro-active

  • Directing media to appropriate person(s)

Law Enforcement Relations

At Twin City Security, we understand that local law enforcement are not competitors; we partner with local police to cooperate and assist in whatever way necessary. We understand the extent or our legal authority and that of local law enforcement; our mall security officers develop positive relationships with local police. We handle safety and security issues in-house when appropriate and refer to police, fire, and emergency contacts as necessary.

Special Issues

Shopping malls have special circumstances to consider, and each location will have unique issues to address. We take every concern of mall management into consideration and offer fully customized mall security services to meet those needs. We handle a variety of special issues including:

  • Juvenile gangs, graffiti

  • Senior citizens and disabled or physically challenged persons

  • Vagrants and homeless

  • Inoperable elevators, escalators, stairways

  • Catastrophic situations

  • Parking lots/garages

    • Crime

    • Vandalism

    • Speeding

    • Potholes

    • Lighting and visibility

    • Access control

    • Valet parking

    • Money collection, transport, storage


  • CCTV and Alarms

  • Components

    • Television Camera

    • PTZ lens

    • Manual controls

    • Mounting equipment

  • Camera Operation

  • Control Room

    • Access

    • Staffing