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Levels of Service / Basic / Intermediate / Senior / Specialized |
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:::Levels of Service
Certain types of facilities have distinct security requirements. Twin City Security has developed 4 levels of service to match those diverse needs.
Level 1 = Basic
Intended for construction sites and similar properties or events with minimal public relations or technical requirements, involving only access control or fire watch duties and basic safety monitoring. Requires the minimum level of training and experience.
Level 2 = Intermediate
Intended for sites requiring mostly access control and patrol duties involving extensive public relations contacts and basic technical requirements. Suitable for
- retail shopping centers
- trucking terminals
- warehouses
- industrial facilities
- economy hotels and motels
- low income residential communities
- low income high-rise residential buildings
- commercial building
Level 3 = Superior (Senior? Other?)
Intended for properties and events involving extensive public relations contacts and sophisticated technical requirements (CCTV, computers, etc). Suitable for
- luxury residential communities
- luxury condos and hotels
- upscale shopping centers
- airports
- schools
- government installations
Level 4 = Specialized
Intended for highly sensitive facilities and events requiring sophisticated technical skills, including use of lethal weapons. Suitable for
- sensitive industrial facilities
- government installations
- hospitals and nursing homes
- pharmaceutical facilities
- airports and court houses
- special events or projects with exceptional requirements
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Security Officers / Training Levels |
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:::Security Officers
Twin City Security recruits, screens, selects, trains, supervises and evaluates all Security Officers to ensure the highest level
of integrity and the closest possible match to the needs and culture of each client's property. All these processes are ongoing as conditions change.
Twin City Security believes in recognizing and rewarding integrity and initiative. We maintain a variety of recognition programs and prefer to promote internally whenever possible and appropriate.
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:::Training Levels
To meet the varied requirements of diverse clients, Twin City Security trains Security Officers to match the level of service required at each facility.
Level 1 = Basic Security Officer
This is the minimum level of training and expertise required for construction sites and similar accounts. This is primarily an access control function with some safety fire watch and safety enforcement duties. Minimal public relations interaction is expected.
Level 2 = Intermediate Security Officer
Slightly higher level of training and sophistication. Suitable for access control and routine patrol duties, with extensive public relations contact. Appropriate for most commercial and residential properties.
Level 3 = Senior Security Officer
Suitable for higher-level of training and sophistication. Suitable for access control and routine patrol duties, with extensive public relations contact. Appropriated for most commercial and residential properties.
Level 4 = Specialized Security Officer
This is the highest level of training and expertise. Capable of handling a wide variety of duties, often of a very sensitive nature. Qualified to carry and use lethal and non-lethal weapons. Often first aid, first responder or EMT certified. Many have unique skills resulting from their military or other specialized experiences.
These security Officers are the candidates for Field Training Officer and Supervisor positions in the company and at various accounts. They
are the future management of the company and the security industry.
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Often times, a security officer is
the first person your visitors will see at your facility. Their image reflects on you, your company, and Twin City Security. Our Officers always
look sharp, professional, and in command, because we only issue brand new uniforms and equipment, and an additional uniform cleaning
allowance to keep your team looking it's best. In fact, we have several distinct "looks" to help you present the image you want for
your organization. |
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::::Supervision
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Twin City Security maintains a system
of 24-hour officer supervision, through our dispatch command center and fleet of supervisors. Every shift, these 24-hour supervisors make unscheduled inspections
to each of our on-duty Security Officers. These supervisors are themselves monitored by computerized location systems to maintain 100% performance accuracy.
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Training
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In-house
Training
Twin City Security
is committed to providing superior quality Security to our clients. This begins with superior quality training for our Security Officers.
The technical professionals in our training department are constantly researching new training techniques and updating our training
curriculum, to insure the highest quality Security Services available. Our Security Officers are trained with classroom instruction,
video/computer-based training, hands-on exercises as well as on-the-job facility training. For information on the specific levels of
training, see Levels of Security Service.
On-Site Training
After our security officers have completed their in-house training, on-site training begins. Your site is carefully analyzed, and a job description manual and training checklist are designed for both training and post orders, including local law enforcement and emergency services. Security Officers are
repeatedly tested for training reinforcement. Supervisory inspections, in addition to routine Security Officer facility inspections, provide continuity to insure your complete satisfaction.
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::::Screening and Evaluation
Twin City Security makes it easy for you to assess your security needs, free-of-charge and with no-obligation:
1. Find the Twin City Security National Location nearest you.
2. Contact one of our National Locations, or by e-mail, and tell us about your
security needs. You can include as much information about as you like.
If you need more information on determining
your security needs, see our "Guide to Contracting" page.
3. Based on your criteria, a Twin City
Security representative will asses your security needs, then design a custom security program for you- all free of charge, and with no obligation.
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::::Employment Opportunities
Twin City Security invests in each of our Security Officers.
We offer competitive wages, vacations, health and welfare packages, savings plans, new uniforms and the latest technology in security equipment.
Email us your resume or contact a local Twin City Security representative at a location near you!
Twin City Security has established programs that
award and encourage exemplary performance. In keeping this philosophy, we hold honors for Security Officer of the Month, Certificates of Accommodation,
Victorious Merit Achievement, Distinguished Service, and Officer the Year. |
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