Guide to Contracting / Bid Proposals / Quality
:::Guide to Contracting

    At Twin City Security, we understand it is not always easy to find a professional, reputable security provider committed to your well being. Many of our clients have switched from other security companies, and are grateful to have Twin City Security as part of their team. We maintain a close personal relationship with our clients. We will do the same for you.

     This Guide to Contracting is intended to answer many of your questions and save you time and money in the progress. In addition, we will help you design your security program with a free assessment of your security needs. For any additional questions or more information, contact any of our locations.

 
::: What should a bid proposal include?
  • When will security be needed? (Days and Hours)
  • Will stationary and/or roving patrol services be needed?
  • How many Security Officers will be needed?
  • Will the Security Officers be armed or unarmed?
  • What skill level should your Security Officers have?
  • What duties will be required? Will these duties require special training?
  • Will the Security Officers be required to operate special equipment requiring specialized additional training?
  • Will any security positions involve special risk?
::: How can I measure quality before signing a contract?
  • Check references. Ask for references from companies with needs similar to yours.
  • Research the company's Better Business Bureau (BBB) membership. Moreover, the company should be participating in the BBB Security Officer and Patrol Customer Care Program
  • Verify proper licensing of both the company and the Security Officers. Do the Security Officers properly display their credentials?
  • Verify hiring practices What system does the company use to screen prospective employees? How many times are applicants interviewed and by whom? How are the applicants tested? How extensive and thorough is the background checked?
  • Examine the company's training materials and procedures. This will show you the company's commitment to quality.
  • Compare prices. To be accurate comparable companies must have parallel quality standards and service records. The "unbeatable deal" often is from companies with inferior service and inferior resources.
  • Meet with the operations staff. Their knowledge of the security industry and their expertise will show the depth of the company's commitment to quality.
 
::: Security Officer Duties
The duties of a Security Officer provide you with a threefold benefit:
    1. To perform client-directed, specific on-site duties. (patrolling, monitoring, etc.,.).
    2. To visually deter crime (theft, vandalism, and violence prevention).
    3. To report suspicious activity and emergencies to site management and the proper authorities (life safety including fires, emergency medical response, power and water disturbances

::: How Does a Security Officer compare to a Police Officer?
A Security Officer's objective is based on deterrent and prevention, whereas a police officer's objective is based on response to an existing situation--using the full authority to enforce laws. Security Officers work in conjunction with Police and serve as an aid in law enforcement. Statistics show that when a Security Officer(s) is present:

    1. Crime is reduced by at least 50%.
    2. Police/ EMT response time is much faster.
    3. Reporting accuracy is higher, (often transfers to Police report).
    4. Property-related accidents and damage is significantly reduced (such as fires, water/sewage, power outages).
::: What are the security company's Hiring Practices?
  • What system does the company use to screen prospective employees?
  • How many times are they interviewed?
  • How are the applicants tested?
 

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